Frequently Asked Questions

At Giorgi Elkani, we believe jewelry should be as meaningful as the moments it celebrates. Whether you’re exploring our curated fine jewelry collection or creating a one-of-a-kind bespoke engagement ring, we want your experience to feel seamless and personal. Below you’ll find answers to our most frequently asked questions about ordering, customization, shipping, and care

Orders & Products

What types of jewelry do you sell?


We offer a wide range of fine jewelry, including rings, earrings, necklaces, and bracelets. All pieces are crafted with premium materials.

Do you sell engagement rings?


Yes. We offer both ready-to-ship engagement rings and fully bespoke, made-to-order engagement rings.

Can I order a custom design?


Custom design is available exclusively for engagement rings. For all other jewelry, we offer carefully curated, pre-designed pieces.

Bespoke Engagement Rings

How does the bespoke engagement ring process work?
  1. Share your ideas, sketches, or inspiration photos.
  2. We create a 3D CAD model for your approval.
  3. After revisions, the ring is cast in your chosen metal and set with your selected stone.
  4. Your bespoke ring is polished, finished, and delivered in our signature box.
How long does a custom engagement ring take?

Typically 3–5 weeks from design approval to delivery.

Can I use my own diamond or gemstone?

Yes. We can often incorporate a family diamond or gemstone into your bespoke engagement ring.

Materials & Diamonds

Are your diamonds conflict-free?

Yes. We source only conflict-free, ethically certified diamonds and gemstones.

Do you offer lab-grown diamonds?

Yes. Both natural and lab-grown diamonds are available.

What metals do you use?

Platinum, 18K yellow, white, and rose gold, as well as 14K gold upon request.

Shipping & Delivery

See detailed shipping information

Do you ship internationally?

Yes. We ship worldwide with full insurance and tracking.

How long does shipping take?
  • In-stock jewelry: Ships within 3–5 business days.
  • Bespoke engagement rings: 3–5 weeks production + delivery time.
How is my order packaged?

All jewelry arrives in an elegant Giorgi Elkani box, ready for gifting or your special moment.

Returns & Adjustments

What is your return policy?
  • Ready-to-ship jewelry: Returns accepted within 14 days if unworn and in original condition.
  • Bespoke engagement rings: Final sale (non-refundable).
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Do you offer resizing?

Yes. One complimentary resizing is included within 60 days of purchase.

Care & Warranty

Do you offer a warranty?

Yes. All Giorgi Elkani jewelry includes a lifetime warranty against craftsmanship defects. Normal wear and tear, misuse, or loss are not covered.

Do you offer maintenance services?

Yes. We recommend annual cleaning and stone-check services, which we provide.

Payments

What payment methods do you accept?

What payment methods do you accept?

Do you offer financing?

Yes. Flexible payment plans are available.